Effective Date: Jul 8, 2026
These Terms of Sale and Website Terms of Use are entered into by and between you and A-DIY, LLC and its affiliates and related entities, as applicable (“A-DIY,” “A-DIY,” “we,” “us,” or “our”).
These Terms apply to your access to and use of our website, boutiques, products, services, ordering platforms, customer service channels, promotions, and other A-DIY experiences that link to or reference these Terms. By using our website, placing an order, creating an account, entering a promotion, submitting content, communicating with us, or otherwise interacting with A-DIY, you agree to these Terms. If you do not agree to these Terms, you should not use the website or place an order.
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or otherwise enter into a binding transaction with A-DIY. By placing an order, you represent that you have legal authority to use the payment method provided and to enter into the transaction.
A-DIY’s collection, use, disclosure, retention, and protection of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
By using the website, placing an order, entering a promotion, opting into communications, submitting information, or otherwise interacting with A-DIY, you acknowledge that A-DIY will process information as described in the Privacy Policy.
Nothing in these Terms limits any non-waivable rights you may have under applicable privacy, consumer-protection, data-security, or similar laws.
All orders are subject to acceptance by A-DIY. Your receipt of an order confirmation does not guarantee acceptance of your order or availability of any product. A-DIY reserves the right to accept, reject, cancel, limit, or modify any order at any time, including because of product availability, delivery restrictions, suspected fraud, payment issues, incorrect information, pricing or typographical errors, inventory issues, legal compliance, abusive purchasing behavior, suspected resale, or other business reasons.
A-DIY may require additional verification or information before accepting or fulfilling an order. If an order is canceled after payment has been collected, A-DIY will issue any refund required by law or by these Terms.
A-DIY products are floral, preserved floral, decorative, personalized, seasonal, and/or limited-availability products. Product availability may vary by location, season, inventory, delivery destination, boutique availability, and other factors.
Because many A-DIY products involve natural or preserved florals, colors, sizes, textures, shapes, and appearances may vary. Product images are provided for general reference and may not exactly match the product delivered.
A-DIY reserves the right to make reasonable substitutions where necessary due to floral availability, inventory constraints, shipping conditions, customs restrictions, or other operational needs, provided that any substitution is of comparable or greater value where commercially reasonable.
Prices are listed in U.S. Dollars unless otherwise stated. Prices, promotions, discounts, availability, shipping charges, taxes, and fees may change at any time without notice.
A-DIY reserves the right to correct pricing, typographical, promotional, technical, or system errors. If a product is listed at an incorrect price or with incorrect information, A-DIY may cancel or refuse the order before fulfillment and issue any applicable refund.
Promotional codes, discounts, credits, and offers are subject to their stated terms. Unless expressly stated otherwise, offers may not be combined, transferred, redeemed for cash, applied retroactively, or used after expiration. A-DIY may modify or discontinue promotions at any time.
Payment must be made using an accepted payment method at the time of order unless A-DIY agrees in writing to different payment terms.
You represent that all payment information you provide is accurate and that you are authorized to use the payment method. A-DIY and its payment processors may authorize, capture, verify, or decline payments in accordance with applicable payment rules and fraud-prevention practices.
If any payment is declined, reversed, charged back, disputed, withdrawn, or otherwise not received, A-DIY may suspend or cancel the order, seek payment of the full amount owed, recover reasonable costs and fees, and pursue any other rights available under law.
For corporate or bulk orders, A-DIY may agree to separate written payment terms. Those terms will control if they conflict with these Terms.
You are responsible for all applicable taxes, duties, tariffs, customs charges, brokerage fees, import charges, and similar amounts associated with your order, except where A-DIY expressly states otherwise.
International orders may be subject to customs review, delays, import restrictions, destination-country rules, or additional charges. A-DIY is not responsible for delays, holds, seizures, taxes, duties, or restrictions imposed by customs authorities or foreign regulators.
A-DIY reserves the right to decline or cancel orders to locations where delivery is unavailable, impractical, restricted, or prohibited.
A-DIY will use commercially reasonable efforts to arrange delivery or shipment according to the available options selected at checkout. Delivery dates and times are estimates unless expressly stated otherwise in writing.
A-DIY is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, recipient unavailability, building access restrictions, carrier delays, weather, customs, force majeure events, theft after confirmed delivery, refusal of delivery, local delivery restrictions, or circumstances outside A-DIY’s reasonable control.
You are responsible for providing accurate delivery information. For gifts, you are responsible for ensuring the recipient’s address and contact information are accurate and that delivery can be made to the specified location.
Where proof of delivery, carrier confirmation, delivery photo, concierge/building receipt, or similar confirmation is available, the order may be deemed delivered. A-DIY may, in its discretion, assist with carrier claims or delivery issues, but A-DIY is not responsible for events outside its reasonable control.
Because A-DIY products are floral, preserved floral, personalized, custom, limited-availability, perishable, seasonal, or prepared for specific orders, all sales are final unless otherwise required by law or expressly approved by A-DIY in writing.
Orders may not be canceled or changed once processing, production, personalization, preparation, or fulfillment has begun. A-DIY often begins processing orders shortly after submission.
If you wish to request a change or cancellation, you must contact A-DIY customer service as soon as possible. A-DIY may approve or deny the request in its sole discretion. Any approved change or cancellation may be subject to costs, charges, and expenses already incurred.
Nothing in this section limits any refund, replacement, or remedy required by applicable law. If A-DIY determines that an order was not delivered due to A-DIY’s error, was materially damaged before delivery, or was materially incorrect due to A-DIY’s error, A-DIY may provide a replacement, credit, refund, or other resolution in its discretion or as required by law.
You are responsible for reviewing and following all care instructions provided with A-DIY products or made available on the website.
A-DIY is not responsible for damage, deterioration, discoloration, fading, breakage, misuse, mishandling, exposure to heat, sunlight, humidity, water, chemicals, improper storage, improper cleaning, or failure to follow care instructions after delivery.
Corporate, bulk, custom, event, personalized, branded, or special orders may be subject to additional written terms, quotes, invoices, proofs, approvals, production timelines, deposits, payment terms, cancellation terms, intellectual-property requirements, and delivery terms.
Quotes are valid only for the period stated in the quote. If no period is stated, quotes expire after thirty days.
A-DIY may require written approval of proofs, designs, logos, messages, materials, specifications, quantities, and delivery details before production. Once approved, custom orders may not be changed or canceled except with A-DIY’s written approval.
If you submit, upload, provide, or approve any image, logo, name, likeness, artwork, design, text, message, photograph, trademark, service mark, copyrighted work, personalization material, corporate material, or other content for use in a A-DIY product or service, you represent and warrant that you have all rights, licenses, permissions, consents, and authority necessary for A-DIY to use that material as contemplated.
You are solely responsible for the materials you submit and for ensuring that they do not infringe, misappropriate, or violate any copyright, trademark, design right, privacy right, publicity right, moral right, contractual right, or other right of any person or entity.
You grant A-DIY a worldwide, nonexclusive, royalty-free license to use, reproduce, modify, adapt, print, display, create derivative works from, and otherwise process submitted materials as necessary or useful to fulfill your order, create proofs, produce products, provide customer service, prevent fraud, maintain business records, enforce rights, and operate our business.
Unless you instruct us in writing not to do so, and except where restricted by law or by written agreement, A-DIY may photograph, display, or use images of completed products, including customized or branded products, for portfolio, marketing, social media, website, advertising, press, and promotional purposes. A-DIY will use commercially reasonable judgment with respect to sensitive personal images, private messages, minors, or confidential corporate materials.
A-DIY may refuse, remove, reject, or decline to use any submitted materials for any reason, including if A-DIY believes the materials may be unlawful, infringing, offensive, misleading, inappropriate, harmful, defamatory, obscene, abusive, discriminatory, violent, threatening, or inconsistent with A-DIY’s brand standards.
You agree to indemnify, defend, and hold harmless A-DIY and its affiliates, officers, directors, employees, contractors, agents, vendors, and partners from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to submitted materials, your breach of this section, or A-DIY’s use of submitted materials as authorized by you.
If you submit comments, feedback, suggestions, ideas, concepts, improvements, product ideas, designs, proposals, or similar materials to A-DIY, you agree that A-DIY may use them without restriction or compensation.
To the fullest extent permitted by law, you assign to A-DIY all rights, title, and interest in feedback and ideas submitted to A-DIY. To the extent an assignment is not effective, you grant A-DIY a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, develop, commercialize, and otherwise exploit such feedback and ideas for any purpose.
Do not submit confidential information, proprietary ideas, or original creative materials unless you are willing for A-DIY to use them without restriction.
The website and all A-DIY content, products, designs, photographs, text, graphics, logos, trademarks, service marks, trade dress, videos, software, interfaces, arrangements, product names, packaging, artwork, and other materials are owned by or licensed to A-DIY and are protected by copyright, trademark, trade dress, and other intellectual-property laws.
You may use the website and A-DIY content only for personal, non-commercial purposes or for legitimate transactions with A-DIY. You may not copy, reproduce, distribute, display, modify, create derivative works from, sell, resell, scrape, crawl, reverse engineer, exploit, or use A-DIY content or intellectual property without A-DIY’s prior written consent.
No rights are granted except as expressly stated in these Terms.
You may not use the website or A-DIY services for unlawful, fraudulent, abusive, harmful, infringing, misleading, or unauthorized purposes.
You may not interfere with website operation, attempt unauthorized access, use bots or automated tools, scrape content, submit malicious code, bypass security measures, impersonate another person, misuse promotions, engage in fraudulent chargebacks, violate third-party rights, or use A-DIY products, services, or content in a manner that harms A-DIY, customers, recipients, vendors, or others.
A-DIY may suspend or terminate access, cancel orders, refuse service, or take other action where A-DIY believes these Terms have been violated.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and promptly update it as needed.
A-DIY may suspend, restrict, or terminate accounts for suspected fraud, abuse, unauthorized access, security concerns, violation of these Terms, or other legitimate business reasons.
By providing contact information, you agree that A-DIY may contact you regarding orders, deliveries, customer service, account activity, security, legal notices, promotions, and other matters as described in these Terms and the Privacy Policy.
Marketing email and SMS communications are subject to the applicable consent and opt-out language in the Privacy Policy and any separate SMS Terms.
Promotions, sweepstakes, contests, giveaways, and similar campaigns are subject to separate official rules or additional terms. If there is a conflict between these Terms and the official rules for a promotion, the official rules control for that promotion.
Unless expressly stated otherwise, promotions are void where prohibited, may be modified or canceled where necessary, and are subject to eligibility, entry, prize, tax, verification, publicity, and compliance requirements.
The website may include links to or integrations with third-party websites, platforms, payment processors, delivery providers, social media platforms, analytics providers, or other services.
A-DIY is not responsible for third-party websites, services, policies, content, practices, errors, delays, outages, or acts. Your use of third-party services may be subject to their own terms and privacy policies.
To the fullest extent permitted by law, A-DIY products, services, website, and content are provided “as is” and “as available.”
A-DIY disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and any warranty arising from course of dealing or usage of trade.
Some jurisdictions do not allow limitations on implied warranties, so some limitations may not apply to you.
To the fullest extent permitted by law, A-DIY and its affiliates, officers, directors, employees, contractors, agents, vendors, and partners will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, emotional distress, or reputational harm, arising out of or related to these Terms, the website, products, services, delivery, delays, or your interactions with A-DIY.
To the fullest extent permitted by law, A-DIY’s total liability for any claim arising out of or related to an order will not exceed the amount paid by you for the specific product or service giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law.
You agree to indemnify, defend, and hold harmless A-DIY and its affiliates, officers, directors, employees, contractors, agents, vendors, and partners from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms, misuse of the website, violation of law, violation of third-party rights, submitted materials, fraudulent conduct, chargebacks, or unauthorized use of A-DIY products, services, or intellectual property.
A-DIY will not be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, weather, natural disasters, fire, flood, pandemic, epidemic, labor disputes, supply-chain disruptions, carrier delays, customs delays, government action, war, terrorism, civil unrest, power outage, internet or telecommunications failure, cyberattack, vendor failure, or other events beyond A-DIY’s reasonable control.
These Terms and any dispute or claim arising out of or related to these Terms, the website, products, services, orders, or interactions with A-DIY are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.
Please read this section carefully. It affects your legal rights.
Except for claims that may be brought in small claims court and claims for injunctive or equitable relief related to intellectual property, unauthorized use, security, confidentiality, or misuse of A-DIY products or services, any dispute, claim, or controversy arising out of or related to these Terms, the website, products, services, orders, communications, or interactions with A-DIY will be resolved by binding arbitration administered by JAMS under its applicable consumer arbitration rules.
The arbitration will take place in Bergen County, New Jersey, unless applicable law requires another location or permits remote proceedings. The arbitration will be conducted in English by a single arbitrator.
You and A-DIY agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding unless required by law.
If the class-action waiver is found unenforceable as to a particular claim, that claim must proceed in court and not in arbitration, unless otherwise required by law.
A-DIY may update these Terms from time to time. The updated Terms will be posted on the website with a revised effective date. Continued use of the website or placement of orders after updated Terms are posted constitutes acceptance of the updated Terms, except where additional notice or consent is required by law.
If any provision of these Terms is found unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
You may not assign or transfer your rights or obligations under these Terms without A-DIY’s prior written consent. A-DIY may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, financing, sale of assets, corporate transaction, operation of law, or transfer of business operations.
A-DIY is committed to making its website, digital services, boutiques, products, and customer experiences accessible to customers, gift recipients, and visitors with disabilities. A-DIY seeks to maintain its website and digital content in a manner consistent with applicable accessibility laws and recognized accessibility standards, including the Web Content Accessibility Guidelines, as reasonably applicable to A-DIY’s business.
If you experience difficulty accessing any portion of the website, placing an order, obtaining product information, using any feature, or communicating with A-DIY, please contact us at email below. Please include the nature of the accessibility issue, the web page or feature involved, your preferred contact information, and the format in which you would like to receive the information. A-DIY will use commercially reasonable efforts to respond and provide the requested information or assistance through an accessible communication method.
A-DIY does not control all third-party platforms, plug-ins, payment processors, delivery platforms, social media services, or other third-party technologies that may be linked to or integrated with the website, but A-DIY expects its vendors and service providers to support accessible customer experiences where applicable.
A-DIY’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by A-DIY.
These Terms, together with the Privacy Policy, SMS Terms, Cookie Notice, Promotion Rules, and any additional terms provided constitute the entire agreement between you and A-DIY regarding the subject matter addressed in those documents.
32. Contact Us
Laccoo Outdoors LLC
support@a-diy.com
