Frequently Asked Questions

Engineered lumber parts in Grade 1 kiln-dried, pressure-treated wood; galvanized screws and metal brackets; Tuff Block foundation blocks; and access to the 3D instructional app that walks you through the build step by step.

Choose your deck size on the product page. Composite kits add a colour choice; wood kits ship in a single natural finish. Every size is a complete kit — no separate parts list to assemble.

Each kit is ready to assemble at 15–17 inches off the ground. Longer post kits with bracing raise it, and digging a few inches where the footings sit lowers it.

Most standard deck kits can be assembled in a single weekend — typically 8–16 hours.

No prior experience and no specialty tools. A standard power drill is enough — there is no cutting and no measuring. Every kit ships with step-by-step instructions and the 3D instructional app.

Our adjustable pedestal feet accommodate slopes up to 15°. For steeper grades, contact our support team.

6 x 6 beams carry the load, 2 x 6 joists are spaced 13 to 14 inches on centre to meet standard deck codes, and 5.5-inch pre-sealed boards finish the surface. The system is engineered for 15,000+ lbs, with galvanized corrosion-resistant hardware throughout.

Permit requirements are set by your local municipality and vary with deck height, size and placement, so check with your local building department before you build. Engineering diagrams are available to support a permit application.

Joists are spaced 13 to 14 inches on centre, meeting standard deck codes for support. Local codes still vary, so confirm the requirements with your building department.

Yes. Financing is available through Affirm, Klarna and Shop Pay, with $0 down and 0% interest options over terms of up to 24 months. Financing is subject to credit approval; terms and conditions apply.

Visa, Mastercard, American Express, Discover and Diners Club, plus Apple Pay, Google Pay, Amazon Pay and Shop Pay.

Your deck ships via LTL ground freight and is typically delivered within 10–14 business days. The carrier will contact you to schedule curbside delivery.

We ship nationwide across the United States.

Plans change. Cancellations and returns are covered by our refund policy, which sets out eligibility, any applicable fees and the next steps.

Wood kits carry a 5-year structural warranty. Composite kits carry a 25-year warranty covering the structure as well as staining and fading on the composite boards.

Boards are kiln-dried and pressure-treated, which makes them resistant to warping, cracking and moisture damage. All screws and hardware are galvanized to prevent rust.