LACCOO OUTDOORS LLC
Effective Date: July 8, 2026
A-DIY values the trust placed in us by our customers, gift recipients, website visitors, and brand partners. This Privacy Policy explains how Laccoo Outdoors LLC. and its affiliates and related entities collect, use, disclose, retain, and protect information in connection with our websites, boutiques, products, services, events, marketing, customer support, and other business operations.
This Privacy Policy applies when you visit our website, place an order, receive a gift, interact with our customer service team, sign up for marketing communications, enter a promotion, visit one of our boutiques or events, or otherwise interact with A-DIY.
For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual, household, or device, as defined under applicable law.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you interact with our website or digital services, and information we receive from service providers, business partners, and other lawful sources.
Information you provide may include your name, email address, billing address, shipping or delivery address, telephone number, payment-related information, order details, gift recipient information, gift messages, account information, customer service communications, promotion entries, survey responses, boutique or event information, and any other information you choose to provide.
If you place an order for another person, such as a gift recipient, you are responsible for providing accurate information and for ensuring that you are permitted to provide that recipient’s information to us for fulfillment, delivery, customer service, fraud prevention, legal compliance, and related business purposes.
We may collect payment information through our payment processors. A-DIY does not intend to store full payment-card numbers unless expressly disclosed or required for a specific transaction or service.
We may also collect information automatically, including IP address, device identifiers, browser type, operating system, pages viewed, referring pages, search terms, cart activity, approximate location, interactions with emails or advertisements, cookie identifiers, analytics data, and other usage information.
2. How We Use Information
A-DIY uses personal information for lawful business purposes, including to process and fulfill orders, arrange delivery, communicate with customers and recipients, provide customer support, process payments, manage accounts, prevent fraud and abuse, improve our products and services, personalize customer experiences, operate our website, analyze business performance, manage boutiques and events, conduct promotions, send marketing communications where permitted, comply with law, enforce our rights, and protect the security and integrity of our business.
A-DIY may also use information for internal business operations, analytics, product development, merchandising, inventory planning, logistics improvement, customer experience improvement, technology development, security, fraud prevention, vendor management, and similar legitimate business purposes.
Where permitted by law, A-DIY may use automated tools, analytics tools, and artificial-intelligence-assisted technologies to support customer service, website functionality, fraud prevention, business analytics, product improvement, operational improvement, and internal decision support. A-DIY does not use such tools to make decisions that would have a legal or similarly significant effect on customers without providing rights required by applicable law.
3. De-Identified, Aggregated, Anonymized, and Synthetic Information
A-DIY may create, use, disclose, license, sell, or otherwise process de-identified, aggregated, anonymized, or synthetic information that does not identify and cannot reasonably be used to identify a particular customer, sender, recipient, household, device, employee, contractor, or other individual.
A-DIY may use such non-identifying information for any lawful business purpose, including analytics, product and service improvement, operational improvement, technology development, artificial-intelligence-assisted tools, internal research, security, fraud prevention, vendor management, benchmarking, and commercial partnerships.
Where A-DIY maintains information as de-identified information, A-DIY will not attempt to reidentify that information except as permitted by law, including to test whether de-identification processes are effective. A-DIY will also require recipients of de-identified information to maintain and use it only in de-identified form where required by applicable law.
Nothing in this Privacy Policy is intended to limit A-DIY’s ability to use information that is not personal information under applicable law.
4. How We Disclose Information
A-DIY may disclose personal information to service providers, vendors, contractors, payment processors, shipping and delivery providers, technology providers, customer service providers, marketing and analytics providers, fraud-prevention providers, professional advisors, insurers, auditors, legal counsel, regulators, law enforcement, and other parties where necessary for the purposes described in this Privacy Policy.
A-DIY may disclose personal information to process and fulfill orders, arrange delivery, provide requested services, process payments, operate our website, communicate with customers or recipients, provide customer support, prevent fraud, protect security, comply with law, enforce agreements, resolve disputes, or protect the rights, safety, and property of A-DIY, our customers, recipients, employees, partners, and others.
A-DIY does not disclose customer names, sender names, recipient names, delivery addresses, phone numbers, payment details, gift messages, or identifiable order-level information to unaffiliated third parties for their independent marketing or unrelated commercial use, except as described in this Privacy Policy, as necessary to fulfill orders or provide requested services, as required by law, as part of fraud prevention or security, with your direction or consent, or in connection with a corporate transaction.
A-DIY may disclose information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, joint venture, assignment, transfer, or other business transaction involving all or part of our business.
5. Service Providers and Business Partners
A-DIY uses service providers and business partners to operate our business. These parties may process personal information on our behalf or, in some circumstances, for their own legally permitted purposes.
Service providers may include payment processors, shipping carriers, logistics providers, website hosting providers, email and SMS providers, analytics providers, customer service platforms, fraud-prevention vendors, advertising partners, cloud-storage providers, data-security providers, professional advisors, and similar parties.
Where required by law, A-DIY enters into appropriate contractual terms with service providers and contractors that restrict their use of personal information and require them to protect it.
6. Marketing Communications
A-DIY may send marketing emails, promotional offers, product announcements, event invitations, and similar communications where permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.
If you opt out of marketing emails, we may still send transactional or service-related communications, such as order confirmations, delivery updates, customer service responses, security notices, legal notices, or other non-marketing communications.
7. SMS/Text Messages
If you provide your mobile number and opt in to receive text messages, you consent to receive recurring automated and non-automated text messages from A-DIY, including transactional messages, abandoned-cart reminders, promotional messages, and personalized marketing messages, depending on the consent you provide.
Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any A-DIY text message. You may request help by replying HELP or contacting A-DIY customer service.
A-DIY may send transactional or service-related text messages where permitted by law, such as delivery updates, order communications, or customer service responses.
8. Cookies, Analytics, and Advertising Technologies
A-DIY and its service providers may use cookies, pixels, tags, SDKs, local storage, and similar technologies to operate the website, remember preferences, measure performance, analyze traffic, personalize content, prevent fraud, support advertising, and understand customer interactions.
You may be able to manage cookie preferences through your browser settings, device settings, cookie banner, or other tools we make available. Some features of the website may not function properly if cookies are disabled.
Where required by law, A-DIY will provide additional choices regarding cookies, targeted advertising, sale or sharing of personal information, or similar tracking technologies.
9. State Privacy Rights
Depending on where you live, you may have rights under applicable state privacy laws. These rights may include the right to know or access personal information, correct inaccurate information, delete personal information, obtain a copy of personal information, opt out of certain sales or sharing of personal information, opt out of targeted advertising, restrict certain uses of sensitive personal information, or appeal a decision regarding your request.
A-DIY will honor applicable privacy rights as required by law. These rights are not absolute and may be subject to exceptions, including where information is needed to complete a transaction, provide requested services, detect fraud, protect security, comply with law, exercise legal rights, or maintain records required for legitimate business purposes.
To exercise privacy rights, you may contact us at email below. A-DIY may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, subject to verification and proof of authority.
10. California Privacy Notice
For California residents, A-DIY provides the following additional information.
A-DIY may collect the following categories of personal information: identifiers; customer records information; commercial information; internet or electronic network activity; approximate geolocation; audio, electronic, or similar information from customer service communications where applicable; inferences; and other information you provide to us.
A-DIY may use these categories for the purposes described in this Privacy Policy, including order fulfillment, delivery, payment processing, customer service, marketing, analytics, website operations, fraud prevention, security, legal compliance, and business operations.
A-DIY may disclose these categories to service providers, contractors, payment processors, shipping and delivery providers, technology vendors, analytics providers, marketing providers, professional advisors, legal authorities, and parties involved in business transactions.
A-DIY does not knowingly sell or share personal information of consumers under 16 years of age.
Where applicable, California residents may request access, correction, deletion, portability, opt-out of sale or sharing, and limitation of certain uses of sensitive personal information. A-DIY will not discriminate against you for exercising privacy rights.
11. International Users
A-DIY sells and provides products and services to customers in multiple jurisdictions. If you interact with A-DIY from outside the United States, your information may be processed in the United States and other countries where A-DIY, its affiliates, service providers, or partners operate.
Where required by applicable law, A-DIY will rely on an appropriate legal basis for processing personal information, which may include performance of a contract, legitimate interests, consent, legal obligation, or other lawful basis.
International users may have rights to access, correct, delete, restrict, object to processing, withdraw consent, request portability, or lodge a complaint with a supervisory authority, depending on applicable law. A-DIY will honor such rights where required.
12. Data Retention
A-DIY retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, manage tax/accounting obligations, and support legitimate business operations.
Retention periods vary depending on the type of information, the purpose for which it is used, legal requirements, and business needs.
13. Security
A-DIY uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission, storage, or processing is completely secure. A-DIY cannot guarantee absolute security.
Customers are responsible for maintaining the confidentiality of account credentials and for promptly notifying A-DIY of any suspected unauthorized account activity.
14. Children’s Privacy
A-DIY’s website and services are not directed to children under 13, and A-DIY does not knowingly collect personal information from children under 13. If A-DIY learns that it has collected personal information from a child under 13 without required consent, it will take appropriate steps to delete the information.
15. Third-Party Websites and Platforms
The A-DIY website may link to third-party websites, platforms, social media services, payment providers, delivery providers, or other services. A-DIY is not responsible for the privacy practices, content, or terms of third-party services. Your interactions with those services are governed by their own policies.
16. Changes to This Privacy Policy
A-DIY may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Where required by law, A-DIY will provide additional notice or obtain consent for material changes.
17. Contact Us
For questions or requests regarding this Privacy Policy or A-DIY’s privacy practices, please contact:
Laccoo Outdoors LLC
Email: support@a-diy.com
