At A-DIY, we take pride in delivering high-quality, professional-grade deck kits that are designed to make building a deck simpler, faster, and less stressful.
Our goal is always to make sure you receive the right product, in good condition, and with the support you need to complete your project.
Because deck kits are large-format products that are prepared, packed, and scheduled specifically for each order, returns and cancellations must follow the policy below.
Here are the main things to know:
A-DIY offers a 30-day return policy on eligible full-price orders.
To qualify for a return, the deck kit must be unused, unassembled, complete, and in its original packaging.
Return freight costs are the customer’s responsibility.
Customers may arrange their own approved return freight, or A-DIY can provide a return freight quote upon request.
Approved returns are subject to a 20% restocking fee and a 10% non-refundable order handling deduction.
Original shipping fees are non-refundable.
Sale, discounted, promotional, custom, or special-order purchases may not be eligible for standard returns or refunds.
Once an order has shipped, it cannot be canceled.
Delivery timelines are estimates, and we will keep you updated if any reasonable delay occurs.
If your order arrives damaged or with a confirmed manufacturing defect, A-DIY will work with you to resolve the issue.
A-DIY offers a 30-day return policy on eligible full-price orders purchased directly from www.a-diy.com.
To qualify for a return, all of the following must apply:
The return request must be submitted within 30 days of delivery.
The order must have been purchased at full price.
The deck kit must be unused and unassembled.
The kit must be in its original packaging.
All parts, materials, hardware, and manuals must be included.
The order must have been purchased directly from A-DIY.
The return must be approved by A-DIY before anything is shipped back.
Deck kits that have been assembled, used, altered, damaged after delivery, improperly repackaged, or are missing components may not be eligible for return.
To request a return, email support@a-diy.com within 30 days of delivery.
Please include:
Your order number
The reason for the return
Photos of the deck kit and packaging
If your return is approved, our team will provide return instructions.
All returns must be shipped back according to the return instructions provided by A-DIY.
Return freight is the customer’s responsibility.
Customers may arrange their own approved return freight, or A-DIY can provide a return freight quote upon request.
If A-DIY provides a return freight quote and the customer chooses to use it, the return freight cost must either be paid by the customer before pickup or deducted from the approved refund amount.
A-DIY is not responsible for return freight costs, missed pickup fees, storage fees, re-delivery fees, freight damage during the return, or returns that are lost, delayed, refused, or improperly arranged.
Returns that are shipped back without approval or without following A-DIY’s return instructions may be refused or rejected.
Once the returned items are received and inspected, an approved refund will be issued to the original payment method.
Approved returns are subject to the following deductions:
20% restocking fee
10% non-refundable order handling deduction
Original shipping fees are non-refundable
Any return freight costs arranged through A-DIY, if not paid separately by the customer
Refunds are typically processed within 7–10 business days after the returned items have been received and inspected.
If the returned kit is missing parts, damaged, used, assembled, altered, improperly packaged, or not returned in its original condition, additional deductions may apply or the return may be rejected.
Orders purchased during a sale, promotion, special offer, discount event, or with a discount code are final sale.
This includes, but is not limited to:
Holiday sales
Limited-time promotions
Discount codes
Bundle offers
Special pricing
Clearance or closeout offers
Custom quoted discounts
Manually discounted invoices
Sale, discounted, promotional, custom, or special-order purchases are not eligible for standard returns, cancellations, or refunds unless otherwise required by law.
If your order arrives with a damaged or defective part, A-DIY will still work with you to resolve the issue according to the Damages & Manufacturing Defects section of this policy.
The following items are not eligible for return:
Sale, discounted, or promotional orders
Custom or special-order items
Assembled deck kits
Used or altered deck kits
Kits with missing components
Kits damaged after delivery
Improperly repackaged kits
Orders not purchased directly from www.a-diy.com
A-DIY begins working on orders quickly so we can prepare your deck kit for production, packaging, scheduling, and delivery.
Because of this, cancellation terms depend on the stage of your order.
Eligible full-price orders may be canceled within 24 hours of purchase.
A 10% non-refundable order handling deduction will apply.
This deduction applies because work begins shortly after an order is placed, including order review, preparation, scheduling, and administrative handling.
Sale, discounted, promotional, custom, or special-order purchases are not eligible for standard cancellation unless approved by A-DIY.
If an eligible full-price order is canceled after 24 hours but before it has shipped, the following deductions will apply:
10% restocking fee
10% non-refundable order handling deduction
This is because the order may already be in production, packed, staged, reserved, or scheduled for shipment.
Sale, discounted, promotional, custom, or special-order purchases are not eligible for standard cancellation unless approved by A-DIY.
Once an order has shipped, it cannot be canceled.
If you no longer want the product, you must wait for the order to be delivered and then follow the standard return process, if the order is eligible for return.
Approved returns after delivery will follow the 30-day return policy listed above.
If you need to make a change to your order, please contact us as soon as possible at support@a-diy.com.
We will do our best to help, but order changes are not guaranteed once your order has entered production, packaging, scheduling, or shipping preparation.
Changes may affect pricing, production timing, or delivery timing.
A-DIY deck kits are large-format products that require production, packaging, freight coordination, and delivery scheduling.
While we work hard to meet estimated timelines, delivery dates are estimates and are not guaranteed.
Delays may occasionally happen due to production schedules, carrier delays, freight availability, weather, logistics issues, high seasonal demand, address access limitations, missed delivery appointments, or other factors outside of A-DIY’s direct control.
A reasonable production, shipping, freight, carrier, or logistics delay does not make an order eligible for cancellation, return, or refund outside of this policy.
If a delay occurs, we will do our best to keep you updated and work toward a resolution as quickly as possible.
If there is an error on our part regarding your delivery, we will take responsibility and work with you to make it right.
If you choose not to wait for the issue to be resolved, any cancellation, return, or refund request will still be handled according to this policy.
If your deck kit arrives damaged or has a manufacturing defect, please contact us within 14 days of delivery.
Email support@a-diy.com and include:
Your order number
Photos of the affected part
A short description of the issue
If a part is confirmed to be damaged or defective, A-DIY will replace the affected part at no cost.
If the issue cannot be resolved with a replacement part, we will work with you on the best available solution, which may include an exchange or refund depending on the situation.
Damage or defects must be reported before the kit is assembled or altered.
A-DIY deck kits include real wood components. Because wood is a natural material, minor checking, small end cracks, surface marks, color variation, or slight movement can occur as the wood dries and adjusts.
Small cracks at the end of joists or boards are normal and do not affect the structural strength of the deck. In many cases, these areas are covered during installation.
Natural wood characteristics are not considered manufacturing defects.
If you are unsure whether something is normal or needs attention, please contact us and our team will be happy to review it.
All dimensions advertised by A-DIY are nominal dimensions provided for product identification, planning, and estimation purposes. Final assembled deck dimensions may vary slightly due to engineering requirements, framing design, board spacing, picture-frame configurations, manufacturing methods, material dimensions, and normal production tolerances.
Minor dimensional variations from the advertised size are intentional and are considered a normal characteristic of the product. Such variations do not affect the structural integrity, functionality, or intended performance of the deck and shall not be considered a manufacturing defect, product deficiency, or grounds for rejection, return, cancellation, or warranty claim.
Customers are responsible for ensuring their installation site provides adequate clearance to accommodate normal manufacturing and construction tolerances.
We’re happy to help.
For questions about returns, cancellations, damages, or your order, contact us at:
support@a-diy.com
